SHIPPING POLICY

Clear delivery information, from checkout to your door.

We want every LULU & LUMI order to feel straightforward. Review the guidance below before placing your order.

Order processing

Orders are usually prepared within 1–3 business days, excluding weekends and public holidays. During launches or peak periods, processing may take slightly longer.

Estimated delivery

Delivery is typically 7–14 business days after dispatch. Timing varies by destination, carrier, customs processing, and local conditions.

Tracking

When tracking is available, you will receive a dispatch email with a tracking link. Carrier updates can take up to 48 hours to appear.

Customs and duties

International orders may be subject to import taxes, customs fees, or duties charged by the destination country. These charges are the recipient's responsibility.

Address changes

If your shipping details are incorrect, contact us immediately. We will try to update them before processing, but changes cannot be guaranteed once an order has been prepared.

Delayed or missing orders

If tracking has not updated for several business days or the estimated window has passed, contact us with your order number so we can review the shipment.

Need help with a shipment? Email dynacyglobal@gmail.com with your order number.