Order processing
Orders are usually prepared within 1–3 business days, excluding weekends and public holidays. During launches or peak periods, processing may take slightly longer.
SHIPPING POLICY
We want every LULU & LUMI order to feel straightforward. Review the guidance below before placing your order.
Orders are usually prepared within 1–3 business days, excluding weekends and public holidays. During launches or peak periods, processing may take slightly longer.
Delivery is typically 7–14 business days after dispatch. Timing varies by destination, carrier, customs processing, and local conditions.
When tracking is available, you will receive a dispatch email with a tracking link. Carrier updates can take up to 48 hours to appear.
International orders may be subject to import taxes, customs fees, or duties charged by the destination country. These charges are the recipient's responsibility.
If your shipping details are incorrect, contact us immediately. We will try to update them before processing, but changes cannot be guaranteed once an order has been prepared.
If tracking has not updated for several business days or the estimated window has passed, contact us with your order number so we can review the shipment.
Need help with a shipment? Email dynacyglobal@gmail.com with your order number.