HELP CENTRE
Frequently asked questions
Helpful answers about LULU & LUMI orders, delivery, and customer support.
What is LULU & LUMI?
LULU & LUMI is an independent lifestyle brand focused on thoughtful, easy-to-enjoy everyday essentials.
Where do you ship?
Available delivery destinations are shown at checkout after you enter your shipping address.
How long will delivery take?
Orders are usually processed within 1–3 business days. Estimated delivery is typically 7–14 business days after dispatch, depending on the destination and carrier.
How can I track my order?
When tracking is available, we send a dispatch email with the tracking link. It may take up to 48 hours for the carrier to display the first update.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help if your order has not entered processing, but changes and cancellations cannot be guaranteed.
What should I do if my order arrives damaged?
Email us within 7 days of delivery with your order number and clear photos of the item and packaging so our team can review the issue.
Which currency is used at checkout?
Store prices and checkout totals are currently shown in USD unless Shopify displays a localized currency option for your market.
How do I contact LULU & LUMI?
Email dynacyglobal@gmail.com or use our contact form. We usually reply within 1–2 business days.
Still have a question?
Our team is ready to help.