Shipping Policy

Thank you for shopping with LULU & LUMI. Orders are fulfilled through our China-based fulfillment network and shipped internationally to destinations supported by our carriers.

Order Processing

Most in-stock orders are processed within 3–7 business days after payment has been confirmed.

Business days exclude weekends and public holidays. Product launches, promotional periods, pre-orders, made-to-order items, and unusually high order volume may require additional processing time. Processing time is separate from delivery time.

Shipping Destinations

We ship to most international destinations. Available destinations and delivery services are confirmed at checkout after a complete delivery address is entered.

A country or region may temporarily be unavailable because of carrier limitations, postal restrictions, customs regulations, service disruptions, or other circumstances outside our control.

Shipping Options and Fees

Shipping is charged separately from product prices. Enter your delivery address at checkout to see the available shipping methods and total fee before paying.

Orders ship internationally from China. Shipping costs vary between destinations and parcel sizes. We do not currently offer automatic free shipping based on order value.

Availability may vary by destination, product, carrier, or promotion. The final shipping method and fee displayed at checkout before payment will apply.

Estimated Delivery Time

Most tracked international orders are estimated to arrive within 7–20 business days after dispatch.

Remote areas and certain economy routes may take longer. Customs inspections, local postal operations, public holidays, severe weather, transportation interruptions, and other carrier-related circumstances can also extend delivery time.

Delivery estimates are provided for guidance only and are not guaranteed.

Order Tracking

When tracking is available, a shipping confirmation email containing a tracking number or tracking link will be sent after dispatch.

Tracking may take several business days to begin updating after carrier acceptance. Some economy services can provide fewer tracking events after the parcel leaves the origin country.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless checkout clearly states otherwise, these charges are not included in the product price or shipping fee and remain the customer’s responsibility. We cannot predict or control the amount charged by local customs authorities.

Refusing applicable customs charges may cause a parcel to be delayed, returned, abandoned, or destroyed. Any refund issued after a return may exclude original shipping charges, return shipping, customs charges, and other costs incurred.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address, recipient name, postal code, country or region, and contact telephone number at checkout.

Please email support@lululumi.store immediately if you notice an error. We cannot guarantee that an address can be changed after processing, packing, or dispatch has begun.

If a parcel is returned because of an incorrect or incomplete address, failed delivery, refusal, or failure to collect it, an additional shipping fee may be required before reshipment.

Returned or Unclaimed Parcels

When a returned parcel reaches our fulfillment network, we will review the circumstances and contact the customer about possible reshipment or refund options.

Original shipping charges, return shipping costs, customs charges, and other carrier-related expenses are generally non-refundable. Additional shipping charges may apply to reship an order.

Delayed or Lost Parcels

An order is not automatically considered lost solely because it arrives after the estimated delivery window.

Before contacting us, please review tracking, confirm the delivery address, check with household members or neighbours, and contact the local post office or carrier.

If the parcel still cannot be located or tracking has not updated for an extended period, email support@lululumi.store with your order number and tracking number. We will assist with a carrier enquiry where possible.

Packages Marked as Delivered

If tracking shows delivered but the parcel cannot be found, please promptly check with household members, neighbours, building management, the local post office, and the carrier.

We will provide reasonable assistance with a carrier enquiry. However, we are not responsible for parcels lost or stolen after the carrier confirms delivery to the address supplied at checkout.

Damaged Packages or Incorrect Items

Please contact us within 7 calendar days of delivery if an order arrives damaged, defective, or incorrect.

Include the order number, a clear description, photos of the item, photos of the outer packaging, and a photo of the shipping label. Please keep the item and original packaging until the case has been reviewed.

Depending on the circumstances, the resolution may include a replacement, refund, partial refund, or store credit.

Orders Containing Pre-Order Items

When an order includes both in-stock and pre-order products, the order will normally ship after all products are ready unless the product page states otherwise.

Separate shipping may be available by request, but additional shipping charges can apply. Estimated pre-order schedules may change because of production, quality-control, or transportation delays.

Contact Us

For shipping-related questions, email support@lululumi.store and include your order number. We normally respond within 2–3 business days.